At ALM, we want you to be completely satisfied with your purchase. If something doesn’t work out, we’re here to help with our easy return and refund process. Please review the guidelines below to ensure a smooth experience.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • Return Period: You may return items within 30 days of receiving your order.
  • Condition: Items must be unused, unwashed, and in their original packaging with tags attached.
  • Non-Returnable Items: Certain items are not eligible for return, including:
    • Gift cards
    • Final sale or clearance items
    • Perishable goods (if applicable)

Note: Customized or personalized items may have specific return restrictions. Please check the product page for any exceptions.

2. How to Initiate a Return

To start a return, please contact our customer support team at:

📧 Email: info@almstore.us
☎️ Phone: +1 (732) 690 8936

Provide your order number and the items you wish to return. Our team will assist you with the next steps and provide a return shipping label if applicable.

3. Return Shipping

  • Domestic Returns: If you are returning an item within the United States, we’ll provide a prepaid return shipping label. The cost of return shipping will be deducted from your refund.
  • International Returns: For returns outside the United States, customers are responsible for return shipping costs. Please use a trackable shipping service, as ALM is not responsible for items lost in transit.

4. Refund Process

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original form of payment. You’ll receive a confirmation email once your refund has been processed.

  • Shipping Fees: Original shipping fees are non-refundable, except in cases where the item was damaged or incorrect.
  • Partial Refunds: In certain cases (e.g., items returned in poor condition or missing original packaging), only a partial refund may be issued.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at info@almstore.us. We’ll guide you through the exchange process and assist in securing the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We may request photos of the damage or defect to expedite the resolution. You’ll be eligible for a replacement, exchange, or full refund.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card company as processing times can vary.
  2. Contact us at info@almstore.us or call us at +1 (732) 690 8936 for further assistance.

Contact Us

For any additional questions or concerns about our return and refund policy, please reach out to our customer support team:

📧 Email: info@almstore.us
☎️ Phone: +1 (732) 690 8936
📍 Address: 291 Danforth Avenue, Jersey City, NJ 07305, USA

Thank you for shopping with ALM! We are dedicated to ensuring your satisfaction with every purchase and making the return process as hassle-free as possible.